**Cancellation Policy**

At Gems & Diamond, we strive to provide a seamless shopping experience with utmost transparency. However, we understand that there may be situations where you need to cancel an order. Please review our cancellation policy below for clarity:

1. **Cancellation Before Shipment**
   - Orders can be canceled within 24 hours from the time of purchase.
   - To cancel your order, please reach out to our customer support at [contact email or phone number].
   - A full refund will be processed for orders canceled within the 24-hour period, refunded to the original payment method.

2. **Cancellation After Shipment**
   - If the item has already been shipped, cancellations will not be possible. However, you may refer to our Return Policy for guidance on returning the item (applicable under certain conditions).

3. **Custom Orders**
   - For customized or personalized orders, cancellations are only accepted within 12 hours of order placement. Due to the nature of these orders, refunds may be subject to additional conditions.

4. **Refund Process**
   - Refunds are processed within 7-10 business days after the cancellation request is approved.

5. **Changes in Policy**
   - Gems & Diamond reserves the right to modify this policy at any time. Any changes will be updated on our website, so please check periodically.

If you have any questions or need assistance, our customer support team is here to help!