Refund Policy

### Return and Refund Policy  

**Returns**  
We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item.  

To initiate a return, please ensure:  
- The item is unused and in its original condition.  
- It is returned with all original packaging, product certificates, and the original invoice.  

**Refunds**  
Once we receive and inspect the returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 7 business days.  

Please note:  
- Banks or credit card companies may take additional time to process and post the refund.  
- If more than 15 business days have passed since your refund approval and you haven’t received it, contact us at info@gemsndiamond.com.  

**Exchanges**  
For exchanges, customers are responsible for paying any price differences between the selected product and the returned item.  

**Terms of Return**  
1. Items returned must be in their original, unused condition within 30 days of receipt.  
2. Refunds or replacements are subject to inspection by our team.  
3. Returns for reasons other than damaged or defective items (e.g., changing your mind) will not qualify for refunds but may be eligible for exchanges.  
4. Damages due to neglect, improper use, or application will not be covered under this policy.  

**Important Notes:**  
- Ensure secure packaging to prevent loss or damage during transit.  
- For self-shipped returns, we recommend using a reliable courier service.  

**Contact Us**  
If you wish to return or exchange an item, reach out to us at info@gemsndiamond.com or call us at Tel: 981-114-9612, +91 999-960-2853

We aim to make your shopping experience as smooth and satisfying as possible.